Customer Service Representative

Transom is seeking a dedicated and customer-oriented Customer Service Representative to join our team. In this vital role, you'll be the first point of contact for our clients and play a key role in maintaining our reputation for excellent customer service. Your responsibilities will include handling inquiries, resolving issues, and providing information about our services and policies.

• High school diploma or equivalent; higher education or certifications a plus.
• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Excellent communication and presentation skills.
• Ability to multitask, prioritize, and manage time effectively.
• Knowledge of the trucking or logistics industry is preferred.